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Documentation for Accessing Banner in Google Chrome

posted Apr 20, 2015, 1:41 PM by Brandon Biggs   [ updated Apr 20, 2015, 1:42 PM ]

Documentation for Accessing Banner in Google Chrome has been added to our site. It's been added to How To's under Bengal Web Support. 

Here is a direct link as well for accessing the guide more easily for google chrome users. If there are any questions, please feel free to email us or call us and let us know.

Wireless Network FAQ Updated

posted Sep 16, 2014, 10:32 AM by Brandon Biggs   [ updated Apr 17, 2015, 9:07 AM ]

ISU has updated their guest wireless rules. Guests may now self register when they arrive, instead of the 48 hour advanced notice previously required.

Instructions for connecting to the new guest network (and what types of guests this applies to) can be found at http://help.cose.isu.edu/faq-s/wireless

If you have any questions, please feel free to contact the CoSE office.

Solidworks student version license server moved, changes required.

posted Mar 28, 2014, 4:27 PM by Benjamin Nickell   [ updated Apr 26, 2017, 10:58 AM by Brandon Biggs ]

We have migrated the solidworks license server to a triad. The new locations are: flex4.cose.isu.edu, flex5.cose.isu.edu, flex6.cose.isu.edu, all 3 are using port 27001.  

It will run the student version up to version 2017.

To update your installation you need to complete the following steps.  

1. In the windows search bar, search for 'SolidNetWork License manager' 

2.  Hold down Shift and right click the shortcut for 'SolidNetWork license manager', choose run as administrator. 

3.  Click the Server List tab. 

4.  Select the old entry

5.  Click Remove button

6. Click 'Add' 

7.  Enter '27001@flex4.cose.isu.edu; 27001@flex5.cose.isu.edu;27001@flex6.cose.isu.edu'  

8.  Click OK and close. 

9. Start Solidworks, and it should get a license.  

Important Linux and Mac software vulnerabilities, if you are managing your own MacOS or Linux system, please read.

posted Mar 6, 2014, 5:29 PM by Benjamin Nickell

A recent major vulnerability to security has been discovered on all Linux distributions. (source: http://www.networkworld.com/news/2014/030414-linux-security-279392.html?source=NWWNLE_nlt_security_2014-03-05)

The University has mandated that all Linux distributions on the ISU network are to be patched with the update addressing this vulnerability no later than Friday, March 21.

Ensuring that your Linux distribution is up to date with patches should be sufficient to ensure compliance with this directive.

In CoSE, we use primarily Ubuntu Linux, for other Linux vendors, check with us our your vendor.  
The Ubuntu releases currently supported are:

12.10  (support ends in April) 

If you are running one of these releases, make sure you are fully updated.  

Here is the Ubuntu security notice. 

If you operate a Linux distribution machine and you are unsure how to accomplish this task, please let us know ASAP so that we may assist you.

There was a similar bug in MacOS and IOS devices recently, and to be protected you'll need to update to the latest OS and install all available updates for you device. In this case, Apple has backported the fix to 10.7 and 10.8, but there are other vulnerabilities left unpatched.  Apple hasn't issued a clear statement on security updates for older versions of MacOS since Mavericks (10.9) is now available at no cost. 

Java Upgrade causes issues with Argos and Internet Native Banner(INB)

posted Jan 16, 2014, 1:46 PM by Benjamin Nickell   [ updated Sep 17, 2014, 11:19 AM by Brandon Biggs ]

If you are a current Java user you must upgrade due to serious security vulnerabilities in the current and previous versions by downloading the new version of Java from their website at java.com.  Select the “Free Java Download” button and it will give you the upgrade for your system. It should say Java Version 7 Update 51.  When installing uncheck the selection for “Install Ask Toolbar and Google Chrome”.
If you are a current Banner or Argos User on Windows please follow the additional steps below.
1. Open the Java Control Panel by going to the Windows Icon in the bottom left of your screen,

2. select “All Programs”,

3. Choose Java,

4. Select Configure Java

5. Click on Security tab and then

6. select “Edit Site List”

a.      Add the address for Banner (http://inb.isu.edu:9001)

b.     and Argos (https://aim.isos.isu.edu/argos/)  Then hit OK. 

You should now be able to close your browser and then go back into your browser and try accessing Banner or Argos.

You should now be able to close your browser and then go back into your browser and try accessing Banner or Argos.

Wireless network changes -- TigerNet and deviceNet

posted Dec 18, 2013, 12:19 PM by Thom Fife   [ updated Jan 24, 2014, 4:25 PM by Benjamin Nickell ]

Mac addresses have now been disabled in BengalNet, you will need to use TigerNet for the majority of your network needs. '

Bengalnet has now been disabled. 

See this information on how to connect with and use TigerNet, or additional information on wireless networking. 

CoSE IT Maintenance

posted Oct 23, 2013, 12:27 PM by Benjamin Nickell

The College of Science and Engineering Technical Support Office has a standing maintenance window every Wednesday evening from 10 p.m. to 2 a.m. in which we can reboot servers and bring services offline to apply updates and security patches.   Any CoSE IT services or websites may be unavailable at this time.  

Possible services include: 
Departmental Websites, personal webpage, and project webpages hosted by CoSE
File Servers
Authentication Services
Computational Servers and clusters
NX and Remote Desktop machines

Tonight's maintenance window is larger that average, the following services could be unavailable. 

Lithium.coe.isu.edu will be rebooted to apply updates.

Please ensure you don't have any running jobs or unsaved work in your NX sessions. I will schedule the reboot for midnight. If this will cause you great hardship, please reply-all to this email and state your concerns and we will try to address them.

XenServer will be rebooted to apply patches which impacts most of our services, including but not limited to: 

CoSE database servers Production and development
HP Assist 
CoSE Authentication (ldap)
iris.geology.isu.edu (FTP and file transfer

Glacier File Server
PS 232 and 234 lab logins. 

The following websites:
IAC webserver and Wiki
Idaho Yesterdays  idahoyesterdays.org
mollari.ps.isu.edu (Math 1108 scheduler) 
chemoventory.ps.isu.edu (and all other chemoventory websites)

Software licensing servers
IAC license server (Solidworks, cadence, Mathcad, others)

Phishing attempts

posted Sep 24, 2013, 7:10 AM by Benjamin Nickell   [ updated Dec 19, 2013, 12:00 PM ]

We have received reports that many users are receiving increased numbers of phishing emails.  (sample below)
There emails are fake and are trying to gain access to your account information.  

Please delete these emails or report them by following the directions here:  
Please report this phishing scam by doing the following:
1) Log into the ISU Google Apps web interface, by either clicking on the "Gmail" link at the top of BengalWeb or clicking on the following link http://webmail.isu.edu
2) Open the suspected phishing message.
3) Click on the blue down arrow (next to the 'Reply' button) and select 'Report phishing'.
Report Phishing Visual
Reminders about email security:
1. The ISU IT Service Desk will never request your password by email.
2. Do not respond to any suspicious email.  Instead, call the IT Service Desk to help you determine the authenticity of the message.
3. Never send banking information or personal information such as your password, birthdates, social security numbers, etc to anyone via email.
4. If you have responded to the phishing email, please log into BengalWeb, go to the "How Do I" tab and under the IT Service Desk channel click on the "change your password" link or call the IT Service Desk at 282-4357.
For more information about what a phishing attack is and how to avoid potential security risks, please review the following website: http://www2.isu.edu/security/?page_id=28
If you have any questions please reply to this email or contact the IT Service Desk at (208) 282-HELP (4357).


Dear User,

The following alert has been posted to your webmail account regarding an unauthorised access to your account:

*Idaho State University Alert*

Your account has been compromised and used to send unsolicited commercial email (spam).

We implore you to follow our secure https://www.isu.edu to confirm your details to avoid account suspended from our system.

Thank you .

Idaho State University Technical Service

Here is another sample phishing email

Note: Please Submit Your Account Information to this email only
 to (accsectiondepartments@live.com)

 Dear Idaho State University webmail account user,

 We are closing all unused email account from our date base to
 create new space for new users.

 You are advised to submit the necessary information to enable
 we activate your email so that we will not close the email account

 Submit Your Account Information's below:
 Login Link :.......................
 Email Address: ....................
 User name :...........................
 Password :............................
 Confirm Password :....................
 Date of birth : ......................
 Country or territory: ...............

 WARNING! E-mail owners who refuse to submit their E-mail
 Account details, we will short down your email Account
 within seven days from the date of notice of this email.

 Please Submit Your Account Information to this email only
 to (accsectiondepartments@live.com)   or


 Thank you,

 Idaho State University Account Team.

 Note: Please Submit Your Account Information to this email only
 to (accsectiondepartments@live.com)

First day of school DHCP outages

posted Aug 26, 2013, 5:46 PM by Benjamin Nickell

Well, it wouldn't be the first day of school without some craziness.  As you may know, CoSE transitioned over to campus provided DHCP servers this summer, and they had many hiccups today.  NeTel was working hard on this, and think they may have figured out the problem and were implementing  a solution.  I apologize to those who had intermittent or no network access today and hope things go much smoother tomorrow.  

Engineering Matlab License server moved (changes required)

posted May 15, 2013, 11:04 AM by Benjamin Nickell   [ updated May 15, 2013, 11:16 AM ]

You'll need to update your license file to the new server location.  To do this you'll need to find your current Matlab license file directory.  
The file will be named network.lic or license.dat 

Matlab license file locations
( in all cases replace R2013a with your installed version) 

    WIndows XP or Windows 7 
        32bit     c:\Program FIles\Mathlab\R2013a\licenses
        64bit      c:\Program FIles\Mathlab\R2013a\licenses    or  c:\Program FIles (x86)\Mathlab\R2013a\licenses

        /Applications/MATLAB_2013a/licenses/    (may have to use show package contents or the terminal) 
More info on locations:   

You can update your license file in one of two ways:
  •  1) or replacing the license file with the attached file.  
    • remove any existing license.dat files
    • Put the network.lic file attached below in the same directory
    • save and restart Matlab
  •  2)  find and update your current license file with the new server line using a text editor.  
      • Remove old server lines and include the following text, 
                         SERVER lic1.cose.isu.edu 52540094e3e8 27000
      • save and restart Matlab 

Please email engrhelp@isu.edu  or call x5162 if you need help.

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